Jones & Baker Ltd Privacy Policy

Introduction

Jones & Baker ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website at jonesandbaker.co.uk, contact us, or use any of our services.

Please read this policy carefully. If you have any questions, contact us using the details at the bottom of this page.

What Information Do We Collect

We may collect the following personal information from you:

Contact details — your name, email address, phone number and postal address
Enquiry information — details of the services you are enquiring about, your property type and location
Technical data — your IP address, browser type, device information and pages visited on our website
Communication data — any messages or correspondence you send us through our contact or quote forms
Marketing preferences — whether you have opted in to receive marketing communications from us

How do We Collect Your Information

We collect your personal information in the following ways:

When you complete an enquiry or quote request form on our website
When you call, email or message us directly
When you interact with our Google Ads or other digital marketing campaigns
Automatically through cookies and tracking tools when you visit our website (see Section 7)
Through Google Analytics, which tracks how visitors interact with our website

Why Do We Collect Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotes for our services
To arrange and carry out surveys, installations and aftercare
To send you service-related communications relevant to your enquiry or project
To send you marketing communications where you have given your consent
To improve our website and understand how visitors use it
To run and optimise our Google Ads campaigns
To comply with our legal and regulatory obligations

How Do We Store and Protect Your Information

Our website is hosted on the Wix.com platform. Your data may be stored through Wix's data storage, databases and applications on secure servers protected by a firewall.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Do We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

Wix.com — our website hosting platform
Google — for the purposes of Google Analytics website tracking and Google Ads campaign management
Our internal team — solely for the purpose of processing your enquiry and delivering our services
Legal authorities — where required to do so by law

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Cookies and Tracking Tools

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. These include:

Essential cookies — required for the website to function correctly
Analytics cookies — used by Google Analytics to collect anonymous data about how visitors use our site
Advertising cookies — used by Google Ads to track the effectiveness of our advertising campaigns and show relevant ads to previous visitors

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

A cookie consent banner is displayed when you first visit our website, giving you the option to accept or decline non-essential cookies.

Google Ads and Remarketing

We run advertising campaigns through Google Ads. As part of this, Google may use cookies to show our ads to people who have previously visited our website. This is known as remarketing.

If you do not wish to see remarketing ads from Jones & Baker, you can opt out through Google's Ad Settings.

How We Communicate With You

We may contact you by email, telephone or post for the following reasons:

To respond to an enquiry or quote request you have submitted
To provide updates on a project or installation
To send marketing communications where you have given your consent

You can opt out of marketing communications at any time by contacting us directly or clicking the unsubscribe link in any marketing email.

Your Rights

Under UK GDPR you have the following rights regarding your personal data:

The right to access — you can request a copy of the personal data we hold about you
The right to rectification — you can ask us to correct inaccurate or incomplete data
The right to erasure — you can ask us to delete your personal data in certain circumstances
The right to restrict processing — you can ask us to limit how we use your data
The right to object — you can object to us processing your data for direct marketing purposes
The right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us using the details below.

Withdrawing Your Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To do so, please contact us at:

info@jonesandbaker.co.uk

Jones & Baker,

Unit 3

Mill lane

Industrial Estate

Erdiston

Tenbury Wells

Worcestershire

WR15 8TL

Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically to stay informed of any updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a data subject request, please contact us: